True announces new compensation measures following nationwide network outage
10 GB of data and 100 minutes of free calls for 3 days for prepaid customers, and a 1-day service fee discount for postpaid customers
True Corporation Plc has announced new compensation measures following the widespread network disruption on May 22, 2025, that affected mobile and internet services in several areas across the country.
In a statement released on May 23, True thanked its customers for their trust and loyalty, acknowledging the inconvenience caused by the network outage. True assured its customers that its team worked tirelessly to resolve the issue and restore services as quickly as possible. The company emphasized its commitment to customer-centric business practices and a deep understanding of the impact the disruption had on customers' daily communication.
As a gesture of gratitude, True is offering the following compensation:
- Prepaid customers: 10GB of free data and 100 free minutes of calls for 3 days, starting from June 15, 2025 (no activation required).
- Postpaid customers: 1-day service fee discount in the next billing cycle.
True also extended its heartfelt thanks to customers for their continued trust during this challenging situation and reiterated its commitment to improving service quality and network performance.
Earlier, the National Broadcasting and Telecommunications Commission (NBTC) instructed True to review its compensation plan after the initial response, which included 100 minutes of free calls and 10GB of free data within 24 hours, was deemed inadequate by affected users.
