True apologises for internet downtime
True apologises for internet downtime affecting fibre optic and mobile users in Bangkok and several provinces. Engineers working to restore service.
True Corporation has issued an apology for the downtime of its internet services on both its fibre optic and mobile networks, which occurred at around 10 a.m., affecting users in Bangkok and several provinces.
True said its engineers were working against the clock to resolve the issue and restore internet connectivity for its customers.
“True apologises for the recent network incident that affected mobile usage for some True customers nationwide,” the company said in a statement.
“Our technical team is working urgently to resolve the issue as quickly as possible.”
The company added that dtac users were not affected by the incident.
The apology followed reports on the Downdetector website that True customers had experienced internet disruptions from around 9:50 a.m. until past noon. At press time, True had not yet announced that the issue was resolved. Downdetector speculated that the cause might be errors on DNS servers of the operator.
